Profile
A hard-working Irish professional who is also passionate about technology. Willing to go the extra mile for clients and the company to ensure that everything is resolved and that objectives are met. Strong desire to expand on skills gained and develop them further within a professional career.
Experience
Sep 2025 — Present
Freelance Senior IT Support Engineer
DeepL · Monterrey, Mexico
L1 IT Support (US timezone) · MDM Administration (Jamf, Intune) · SSO Configuration & Employee Authentication · Asset Inventory Implementation · Automated data flows for dynamic device ownership tracking (mobile & desktop) · Process & system optimization
Jun 2024 — Jul 2025
IT Support Team Lead
DeepL · Cologne, Germany
Team lead with regular 1-1s to support team members personally and professionally · Project tracking & blocker resolution · Quarterly goal-setting with individual project ownership to drive visibility & development · L3 technical support & mentoring · Application ownership including license monitoring & headcount-based capacity planning
Apr 2023 — Jun 2024
IT Support Engineer
DeepL · Cologne, Germany
L1/L2 IT Support · Tech onboarding · MDM Administration (Jamf) · System administration for Confluence, Jira & M365 · Process optimization across MDM and onboarding workflows · macOS update enforcement implementation · MDM server migration from Docker to Kubernetes · Service script development for common troubleshooting (network issues & beyond)
May 2018 — Mar 2023
IT Support Specialist
Morgan Stanley · Frankfurt, Germany
L2 Technical Support · ServiceNow, Jira & M365 · User onboarding & offboarding · Corporate mobile device support (iOS & Android) · Mobile hardware & contract order management · Mobile patch/update enforcement & coordination with global mobile teams · Project partner in mobile service migration (testing, carrier migration, device deployment) · Outage monitoring & stakeholder communication · Branch deployment management · Invoice processing & reconciliation · Local application lifecycle management & vendor go-live readiness
Oct 2017 — Apr 2018
IT Manager Intern
ML Components GmbH · Mainz, Germany
Office 365 service management & resource optimization · Candidate interviewing & HR feedback · Onboarding & training of new staff (resource usage & system security fundamentals) · Project progress monitoring & follow-up · Process analysis & improvement (sales & HR workflows)
Education
2014 — 2017
BSc (Hons) Computing
University of Bolton ·
Recipient of the Bolton Award — an employability enrichment award given for part-time work and extra-curricular activities, including participation in the Erasmus+ study mobility programme.
2016 — 2017
International Semester — Erasmus+
Duale Hochschule Baden-Württemberg · Stuttgart, Germany
Study abroad semester as part of the Erasmus+ programme.